Repair Request

On this page, you will find all the information about our repair terms and how to submit repair requests.

 Go to Repair Form

Van den Borne Repair Terms

  1. To process a repair request, a copy of the invoice must be uploaded, and the online repair form must be fully completed. Once these documents are received, you will be provided with a reference number to send the product to us.
  2. Products returned for repair must be packaged in such a way that they are delivered undamaged. The sender is responsible for proper packaging.
  3. After receiving and assessing the defective product, Van den Borne will inform you about the next steps.

Repair Form

To process your repair request as smoothly and efficiently as possible, please fill out the form below completely. Send the product at your own expense to:

Van den Borne B.V.
Attn: Service Department
John F. Kennedylaan 79
5555 XC Valkenswaard
The Netherlands

Providing complete information is essential for processing your repair request. Without this form, we cannot process your request.

Date (*):


Fields marked with (*) are mandatory.
Your data will be securely transmitted via an SSL connection.

When describing the issue, please include the following:
  • Provide a clear and detailed description (e.g., "does not work" or "defective" is too vague).
  • Error messages, operating hours, and connection details are important data for proper analysis.
  • When and under what circumstances did the issue occur?
  • Is the issue consistently present, or does it occur intermittently? If so, at what frequency?
  • Attach any relevant diagrams, photos, or drawings to clarify the issue further.

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